Expert-led customer research and intelligence
At Mozaik, we don't just answer research questions — we help you ask the right ones, and make sure every answer leads to action.
Boutique by design. Global by reach.
Mozaik is a research and strategy consultancy headquartered in Toronto, Canada, with clients across Canada, USA, UK, Singapore, Europe, and Southeast Asia. We don't have a one-size-fits-all approach to research design. Every engagement starts with your unique business question or problem.
Principles that guide how we operate.
Research must produce decisions.
We design every engagement from the action it must create. If we can't articulate what decision this research will inform, we don't start.
Honest counsel over comfortable answers.
We will tell you what the data shows — even when it challenges your assumptions. Our job is not to validate what you already believe. It is to give you the clearest possible picture of reality.
Selectivity is not exclusivity.
We work with a small number of clients because that is what quality requires. If we don't think we're the right fit, we'll tell you — and point you toward someone who is.
Senior thinking at every stage.
Every deliverable, every strategic recommendation, every client conversation is handled at the principal level. The expertise you're paying for is the expertise you get.
Research must earn its keep by changing behaviour.
The research industry has a delivery problem: many firms are methodologically excellent but strategically inert. Their work informs. It rarely decides. We know this because we've experienced it first-hand, on both the buy and sell side of research.
We obsess about the gap between “here is what the data shows” and “here is what you should do about it.” That gap is where strategy is either built or lost. Every Mozaik engagement is designed to close it.
Senior expertise. Global coverage.
Mozaik is intentionally lean at the principal level, but draws on a global network of specialist partners, contractors, and subject-matter experts when engagements require it.
This network spans qualitative and quantitative research, advanced analytics, data engineering, AI and machine learning, and sector-specific expertise across technology, retail, FMCG, healthcare, government, and manufacturing.
You get the depth of a larger firm without the overhead and expense of one.
Stephen Tracy
Stephen has spent over 15 years at the intersection of research, data, and strategy — working with some of the world's most recognized brands and institutions.
Before founding Mozaik, Stephen led the Southeast Asia operations at YouGov, one of the most respected research firms in the world. He also co-founded Milieu Insight, one of SEA's most awarded and fastest growing research SaaS platforms. Stephen has also created bestselling market research courses on Udemy and Coursera, reaching more than 50,000 students in over 100 countries.
Stephen leads every Mozaik engagement personally. No handoffs to junior teams. When you work with Mozaik, you work with Stephen — supported by a global network of specialist partners.
- 15+ years in research, data, and strategy
- Former MD, YouGov Southeast
- Co-founder & COO of Milieu Insight
- Former Chief Data Officer at North One
- Udemy & Coursera educator — 50,000+ students globally
Work with a firm that takes ownership of your results.
Typical engagements range from 3 weeks to 3 months. Retainer models available.